Refund policy

Returns Policy

Mobility Scooters Manawatu Ltd (Mobility Manawatu) is committed to providing an elevated level of service in helping you choose the correct product the first time.

I have changed my mind, can I return the item I purchased?

• Please contact us immediately if you wish to return a product.
• Under New Zealand Consumer Law, we do not have to refund you if you have changed your mind.
• In certain circumstances we may agree to exchange an item, or exchange the item for a credit note for use in future purchases.

Required conditions for product return

• All items must be returned in the condition they were sold in. This means they must be unused, in their original packaging and with all manuals and accessories.
• All items must be returned with their original receipt showing date, item(s) and price paid.
• All items must be returned within 7 (seven) days of the purchase date, to Mobility Manawatu, at the cost of the purchaser.
• If a refund is agreed, once the returned item has been checked Mobility Manawatu will deduct the original freight amount paid, or the actual freight cost - whichever is greater and a restocking fee of 15% from the original purchase price paid.

Items exempt from our returns policy

• Due to hygiene reasons, the following items cannot be returned or exchanged. Toilet equipment, bathroom items, bedding, under garments, cushions, continence/incontinence, food products, any items that come into contact with the skin.
• Powered mobility equipment cannot be returned once used